How Should I Ship Back My Return?

 

  1. Check that all of the parts you wish to return are included in your RMA e-mail.
  2. We strongly recommend that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage.
  3. All returns should be able to be tracked from the time you ship your return until it is signed for on the dock.
  4. Please make sure to clearly write the correct RMA number on the outside of the shipping box.
  5. Please do not write on the “boxes” your parts come in as your product will not be considered “resalable”.
  6. All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.

 

When will I get my RMA number?

Most RMA numbers are issued within 2-4 business days. (On some items it may take longer than 4 days) Your RMA number along with complete return instructions will be e-mailed to you. If you do not receive your RMA number within 5 business days of your request, please contact us as there may be an issue with your return.

Shipping Policy – Tracking and Transit Times

All orders are shipped no signature required. Please be aware that orders ONLY ship on business days; we do not offer weekend or holiday delivery. Most orders are shipped within 1 to 2 business days, subject to availability, weather, and vendor delays, please note some orders may take longer to ship. Tracking numbers should be emailed to you within 1-3 business days, some tracking numbers may take longer to update. Most standard shipping orders are delivered within 3-7 business days, subject to availability, weather, and vendor delays. Most Truck freight orders are delivered within 7-12 business days. All of the timeframes listed above are estimates only. In some cases tracking updates and shipping times will be longer then stated.

Do You Ship Internationally?

We do not ship outside the United States. We only ship to the Continental 48 states. On some products shipped by air freight we can ship to Alaska and Hawaii. We do not ship to Canada, Guam, Puerto Rico, or to any international destination. We also do not ship to freight forwarding companies or hotels.

Do you charge sales tax?

We collect sales tax in all the states required by law.

Do you ship to PO Boxes?

We do not ship to PO Boxes. You will need to provide a physical shipping address.

I Am Missing Hardware. Can You Send Me The Missing Piece?

We do not offer hardware or have the ability to send missing pieces. If you are missing hardware from a part (e.g., missing gaskets, clamps, bolts, screws etc…) you can either return the entire part or purchase the hardware locally. If you are missing a crucial part to a kit, the entire kit must be returned. We cannot break up another kit to replace missing items.

What happens if I refuse my order?

If you refuse your order you must send us a support ticket as soon a possible to inform us that you refused your order. Refunds for refused orders usually take longer than normal. (Sometimes up to 1 to 3 weeks)

I never received my package, but my tracking number shows it was delivered. What do I do?

Please be aware that we are not responsible for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery. You can contact us via the support form above or click here to obtain a tracking number to find out exactly when delivery is scheduled to your home or place of business. If your package is left by the shipper unsigned, or signed fraudulently and ends up lost you will not be reimbursed for freight or parts. We can, however, file a lost or damage claim with the particular shipper, but their decision is solely based on their information and findings. First, check around your property for any packages that may have been placed out of sight. Second, check with your neighbors to see if your package was accidentally delivered to their residences. If you still cannot locate the package, you will have to call the shipping company, and they should send the driver back out to your residence within 24 hours. If the driver cannot locate the package, a claim will be initiated with the shipping company. Claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while your claim is processing. All replacement parts will have to be reordered until your claim is settled.

What if my part fails? What type of warranty does my part have?

Most of our parts (but not all) come with a one year Limited Warranty excluding electrical and wear and tear items. Depending on the type of product you purchased, you may also have an extended service contract if you purchased one. If your part fails we will issue you an RMA number to return the product. Faulty parts and improperly installed parts return decisions are left up to the particular manufacturers rules and regulations. We process the return for you by accepting the part and then forward the part directly to the manufacturer for final approval. Installation of auto parts should be handled by a Certified Automotive Technician, and you should maintain a copy of the repair order after the repair is completed for your records. Especially, with items such as ECM’s, A/C Compressors, Receiver Dryers, etc. where misdiagnosis and/or installation can easily damage a part. On occasion, we may ask for the original repair order and other documentation regarding the repair to be sent to us in order to process the return. If your part is found to be defective you will receive a full refund. All replacement items must be re-purchased. We do not send out free replacements. Warranty excludes damage caused by misuse, abuse, other faulty parts, improper installation or off-road, commercial or marine use. Warranties expire when you sell your vehicle. PARTSGEEK MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PARTSGEEK SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. Limited Warranty does not include labor. Some states do not allow limitations on how long an implied warranty lasts, or exclusion or limitation on incidental or consequential damages, so the above limitations may not apply to you. You may also have other rights which vary from state to state.

What if my part arrives damaged?

If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions.

How long do part refunds take?

Most return refunds are processed within 14 business days or less after the warehouse receives them back. Some refunds may take longer. Credit card refunds may take up to 2-5 business days to show up on your statement AFTER we process the credit. This is beyond our control. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You should receive an e-mail the day your refund is processed.

Do you offer exchanges or replacement parts?

No, All products must be returned and reordered.

What if I returned my part without an RMA number?

If you sent your part back to the return address on the box without an RMA number you received from us, you will not receive credit unless you can provide a valid traceable return tracking number. If you can provide a return tracking number, it can take us weeks to process your return if your return is located. If we cannot locate your return or if you cannot provide a valid return tracking number, credit will not be issued. PLEASE DO NOT SEND RETURNS BACK WITHOUT A VALID RMA NUMBER.

My part broke while I was installing it, can I return it?

We cannot accept returns on any part that has been damaged due to incorrect installation.

I want to return my item, but I used some of the hardware. Can I return it?

We cannot accept returns on any part that is missing parts, hardware, or instructions.

I received my repair manual, but I don’t like it. Can I return it?

Manuals cannot be returned if opened under any circumstances. If you opened the shrink wrap, we cannot offer it again.

I installed my part, can I return it?

All items must be in new resalable condition. We cannot accept items that have been used, installed, or disassembled.

My part is defective, do you pay for damages?

We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.

My part is wrong, do you pay for damages?

We do not cover any expenses that occur as a result of the installation of an incorrect product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.

I got a wrong part, who pays for return shipping?

We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.

How much will my refund be?

Refunds will be issued on the part itself minus any discounts. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your refund e-mail.

Our Catalog and Parts Inventory

We offer a comprehensive domestic and import product catalog of replacement parts, performance parts and accessories. With such a large offering, we often use manufacturers and third party vendors to fulfill our orders.